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Important Information

  • ATTENTION: Click here to learn about BEMC's meter accessibility requirements
  • ATTENTION BUILDERS: Click here to read BEMC's new procedure to apply for temporary and permanent service.
  • BEMC lobbies are closed to walk-in traffic.
  • ATTENTION: Members experiencing delays in December bill delivery
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You may report an outage by calling 800-682-5309 or online through this form.

When you call BEMC's automated Interactive Voice Response (IVR) system it immediately reports your outage to our Outage Maintenance System (OMS).  We realize most people prefer to speak to a live body, but our IVR can handle more calls and report outages more efficiently and promptly to our OMS.

How your call is processed:

Phone number: the location of your outage can be identified immediately by the phone number we have associated with your physical address.  If you are not calling from the outage location phone, when prompted, enter the phone number of the location where your outage is occurring.  This can be a landline number or cell phone number.

Service location address: use the house number of your physical address.  The OMS will repeat your street that it associates with your house number. If there are multiple streets with your house number listed, listen carefully and select your street address.

Once your location has been verified our IVR will tell you “Your Outage has been Reported”.  Our Control Center Technicians will then start BEMC’s restoration process.

Please keep BEMC advised of the correct telephone contact number for the physical address of your service location - do this whenever there is a change! You can update your information 24/7 using the SmartHub link, or during business hours, Mon - Fri 8 am - 5 pm, by calling 800-842-5871. 

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Supply Headquarters

795 Ocean Hwy W
Supply, NC 28462

910-754-4391

Southport-Oak Island District Office 

4335 Southport-Supply Road 
Southport, NC 28461

910-457-9808 

Whiteville District Office

2228 New Britton Hwy E
Whiteville, NC 28472

910-642-5011

Mailing Address

PO Box 826
Shallotte, NC 28459

Customer Service: 800-842-5871
Outages:                800-682-5309

©2021 Brunswick Electric Membership Corporation. All Rights Reserved.

  • Home
  • About Us
    • Who We Are
    • Board of Directors
    • Cooperative Principles
    • Annual Report & Financial Info
    • Our Affiliations
    • Safety Program
    • History
    • Careers
    • Contact Us
  • Member Services
    • My Account
    • BEMC Membership
    • Name Change & Transfer Service
    • Rates
      • Time of Use
    • Billing & Payments
      • Interactive Bill
    • Weatherization Loans
    • Outdoor Lighting
    • Capital Credits
    • Co-op Connections
    • Application for Temporary Service
    • Application for Underground Service
  • Storm Center
    • Report a Power Outage
    • Current Storm Updates
    • Before, During & After a Storm
    • Restoring Your Power
  • Community Programs
    • Bright Ideas Grants
    • Community Grants
    • Scholarship Highway
    • Electric Cooperative Youth Tour
    • Sports Camp Scholarships
    • Warm Homes, Warm Hearts
    • Economic Development
    • Meeting Room
  • Renewables
    • Community Solar
    • Rooftop Solar
    • Contract Solar Farms
    • Ecobee
    • EV Charging Stations
    • NC GreenPower
    • A Brighter Future
  • News & Events
    • Annual Meeting
    • Carolina Country/Newsletter
    • For the Media
    • Press Releases
  • Tips & Tools
    • Video Tutorials
    • Electrical Safety
    • Resources to Help Lower Your Bill
    • Beat the Peak
    • Time-of-Use